FAQ
Frequently asked.
How long does delivery take?+
Most orders are designed within 2–3 working days and shipped via tracked courier. UK delivery typically arrives within a week of ordering.
What if I don't love the design?+
Our perfect-gift guarantee means we'll redesign until you're happy, or refund in full.
What resolution should my photo be?+
We recommend at least 2000 pixels on the longest edge. The studio will let you know if anything needs adjusting.
Can I gift this directly?+
Yes — at checkout you can ship to a different address and add a handwritten note.
Are the frames real wood?+
Yes, every frame is solid wood with museum-grade glazing and acid-free mounting.